Terms of Use · Ayurvedese®

Welcome to Ayurvedese®.

These Terms of Use govern access to and use of the website, application, administrative panel, scheduling features, communication, consultation management, records, automations, and other functionalities provided by Ayurvedese®, headquartered in SQN Asa Norte, Brasília/DF, Brazil, with contact channel at [email protected].

By creating an account, accessing, or using the Platform, you declare that you have read, understood, and agree to these Terms of Use and the Privacy Policy of Ayurvedese®, which is an integral part of this document for all purposes.

If you do not agree with any condition set forth herein, you should not use the Platform.

1. Definitions

For the purposes of these Terms:

Platform: the digital environment operated by Ayurvedese®, through which clients and Ayurvedic therapists can register, interact, manage consultations, and use associated technological features.
User: any person who accesses or uses the Platform, including clients, Ayurvedic therapists, partner professionals, clinics, administrators, and visitors.
Client: a natural person who uses the Platform to search for, hire, schedule, conduct, or follow up on consultations with an Ayurvedic therapist or partner professional.
Ayurvedic Therapist: a person who uses the Platform to publish their profile, schedule, and services and to manage Ayurvedic consultations, acting on their own behalf and under their sole responsibility.
Partner Professional: a service-providing user who uses the Platform to offer services in related or complementary areas.
Consultation Content: information entered or generated in the context of consultations, including forms, records, observations, documents, among others.
AI Tools: technological support functionalities, automation, organization, data structuring, summary generation, and insight production, without replacing human analysis.

2. Nature of the Platform

Ayurvedese® is a technology platform for intermediation and management. Its purpose is to facilitate the connection between clients and Ayurvedic therapists, as well as the operational organization of consultations and the use of associated digital resources.

Ayurvedese® does not provide medical, hospital, outpatient, diagnostic, urgent, or emergency services. All individual assessment, guidance, conduct, referral, and technical or care decisions are the sole responsibility of the Ayurvedic Therapist or Partner Professional serving the Client.

3. Relationship between Ayurvedese®, Client, and Provider

Ayurvedese® acts solely as a technology provider and digital intermediation environment, and is not a party to the therapeutic, technical, care, ethical, or contractual relationship established between the Client and the Ayurvedic Therapist.

Each Ayurvedic Therapist and each Partner Professional acts on their own behalf and under their sole professional, civil, ethical, regulatory, and, where applicable, criminal responsibility.

4. Registration and Account Use

Access to certain features may require prior registration. By registering, the User declares that they:

have legal capacity to enter into agreements;
will provide truthful, complete, and up-to-date information;
will maintain the confidentiality of their login, password, and other credentials;
will not share their account with unauthorized third parties;
will immediately report any suspected misuse.

5. Rules for Therapists and Partner Professionals

By using the Platform, the Therapist or Partner Professional declares and warrants that they:

have legal capacity to practice their activity;
will keep their professional information accurate and up to date;
are solely responsible for the content they enter and the services they provide;
will adopt adequate measures of confidentiality and security;
will use the Platform in compliance with applicable law, including the LGPD (Brazilian General Data Protection Law).

6. Rules for Clients

By using the Platform, the Client declares that they:

will provide accurate, complete, and up-to-date information;
will use the Platform in good faith and with respect;
understand that the choice of provider is free and solely at their own initiative;
will not use the Platform for unlawful, abusive, or fraudulent purposes.

7. Scheduling, Cancellations, and Payments

The Platform may provide scheduling, rescheduling, cancellation, billing, and operational communication features. The commercial terms of the consultation are defined by the Ayurvedic Therapist or Partner Professional.

8. Consultation Content

The Platform may allow the recording, storage, and organization of Consultation Content. Ayurvedese® does not technically review or validate the therapeutic merit of content entered by Users. The Therapist is fully responsible for the accuracy, legality, relevance, and adequacy of the content they enter.

9. AI Tools and Automations

AI functionalities are strictly auxiliary in nature:

they do not replace professional assessment, technical judgment, or specialized review;
they do not constitute a diagnosis, report, prescription, or definitive therapeutic recommendation;
they may contain inconsistencies, omissions, or inaccuracies;
the professional remains solely responsible for reviewing and validating any AI-generated content.

10. Prohibited Conduct

The User is prohibited from:

violating laws, regulations, third-party rights, or these Terms;
accessing restricted areas without authorization;
uploading viruses, malicious scripts, or content that compromises security;
using the Platform for fraud, spam, harassment, discrimination, or any abusive practice;
using professional credentials or titles they cannot substantiate.

11. Communications between Users

The Platform may enable messages, reminders, notifications, and contacts between Clients and providers. Ayurvedese® does not guarantee provider response, client attendance, or continuity of the relationship.

12. Reviews and User Content

Published content must reflect real experience, comply with the law, and must not contain offensive, discriminatory, false, or unlawful material. Ayurvedese® may moderate, hide, or remove content that violates these Terms.

13. Intellectual Property

13.1 Ownership of the Platform

All intellectual property rights over the Platform and over everything that is or comes to be part of it, now or in the future, including, but not limited to: software, source and object code, brand, visual identity, layout, design, features, methodologies and care workflows, databases and their compilations, catalogs, texts, images, audio, video, translations, educational and editorial materials, prompts and computational models, and any other content, tools, or resources, current or future, belong exclusively to Ayurvedese® or its licensors.

These Terms grant the User — whether Client, Ayurvedic Therapist, Partner Professional, reader, or any other profile — only a personal, limited, non-exclusive, non-transferable, and revocable license to use the Platform, restricted to its intended purposes, without any right of sublicensing.

No use of the Platform, for any period or intensity, grants the User any ownership, co-ownership, or expectation of a right over the Platform or any of its elements.

13.2 Prohibitions for the User

The User is prohibited, without Ayurvedese®'s prior express authorization, from:

copying, reproducing, or extracting, in whole or in part, the Platform's content, source code, or database;
scraping or using any other automated data-collection technique on the Platform;
reverse engineering, decompiling, or disassembling any Platform software;
creating a derivative work from the Platform or its content;
using, in whole or in part, any Platform content to develop, train, fine-tune, or evaluate third-party artificial intelligence systems or models;
sublicensing, assigning, or transferring to third parties, under any title, access to or usage rights of the Platform.

13.3 User Content

The User retains ownership of the original authorial content they create and enter into the Platform (for example, therapeutic plans, their own recipes, notes, and materials prepared by the Therapist or Partner Professional). By entering such content, the User grants Ayurvedese® a free, non-exclusive, irrevocable, and indefinite license to host, store, reproduce, process, display, organize, and distribute that content, to the extent necessary to operate, maintain, and improve the Platform's services.

The compilation, organization, and aggregation of the content entered into the Platform (the resulting database) constitutes Ayurvedese®'s own work under Brazilian Law 9.610/98, and belongs exclusively to it, regardless of the authorial ownership of each individual piece of content.

Consultation Content and the Client's medical record follow the retention and portability regime set out in the Privacy Policy and applicable law (LGPD), including the export right addressed in Clause 15.

13.4 Ayurvedese®'s Improvement and Artificial Intelligence

The User authorizes Ayurvedese® to use the content entered into the Platform and usage data (browsing, interaction, and performance patterns) to develop, evaluate, train, and improve artificial intelligence systems and models and other features intended to operate and improve the Platform itself. Personal and sensitive data (including health data) will only be used for this purpose in aggregated, anonymized, or pseudonymized form, or under a specific legal basis provided by the LGPD, in all cases subject to Ayurvedese®'s Privacy Policy.

13.5 Feedback

Suggestions, ideas, comments, or improvement requests (feedback) voluntarily sent by the User to Ayurvedese® may be freely used, implemented, modified, and exploited by Ayurvedese®, without any obligation of payment, attribution, or consideration to the User.

13.6 Survival

This Clause 13 and its sub-clauses remain fully valid and in effect after the termination of the User's account or of these Terms, for any reason.

14. Availability and Maintenance

Ayurvedese® will make reasonable efforts to keep the Platform available and secure, but does not guarantee uninterrupted, permanent, or error-free operation.

15. Account Suspension and Termination

Ayurvedese® may suspend, restrict, or terminate accounts in case of violation of these Terms, suspected fraud, security risk, legal order, or prolonged inactivity. The User may also request the termination of their account.

Once the account is terminated, for any reason, the User may request the export of their data and content within 30 (thirty) days of termination. After this period, Ayurvedese® may permanently delete them, except for the mandatory retention of the medical record and other records required by applicable law, including the LGPD and medical record retention rules.

16. Privacy and Data Protection

The processing of personal data shall comply with the Privacy Policy of Ayurvedese®, which is an integral part of these Terms.

17. No Emergency Services

The Platform should not be used for urgent or emergency situations. In such cases, immediately seek emergency services, a hospital, urgent care, or your local emergency number.

18. Limitation of Liability

Ayurvedese®:

is responsible for the technological services under its control;
is not responsible for therapeutic conduct performed by professionals;
does not guarantee therapeutic, clinical, or any other type of result;
is not responsible for decisions made solely based on AI-generated content without human review.

19-20. Mutual Responsibilities

The Therapist is solely responsible for the services provided, for assessing the adequacy of the case, and for the compliance of their conduct with legal standards. The Client must provide truthful information and respect the conditions informed by the provider.

21. Indemnification

Any User who violates these Terms, the law, or third-party rights shall indemnify Ayurvedese® for damages, costs, and expenses arising from their conduct.

22. Changes to These Terms

Ayurvedese® may update these Terms at any time. The current version will always be available on the Platform with the respective update date.

23. Governing Law and Jurisdiction

These Terms are governed by the laws of the Federative Republic of Brazil. The courts of Brasília/DF are hereby elected as the competent forum, except where a legally mandatory consumer forum applies.